Returns, Shipping & Care
SHIPPING & RETURNS
Sale items, seconds and discontinued products are an exception to our returns policy and a replacement or exchange for these items is not offered, as is reflected in the heavily reduced price.
Delivery & Shipping
All shipping is via Australia Post. We offer a FLAT standard or express shipping rate applies as follows:
FLAT STANDARD SHIPPING:
- Australia Wide: $9.95
Local delivery times are normally 1-7 business days from the time of order depending on your location.
FLAT EXPRESS SHIPPING:
- Australia Wide:$14.95
Express items are packed the same or next business day after order. Delivery times are approx 1-3 business days from the time of order. depending on your location. Remote locations may take longer depending on Australia Post Network in your area.
We ship to most destinations around the world. The cost of shipping to your country will be calculated upon checkout. International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
**PLEASE NOTE ALL INTERNATIONAL SALES ARE FINAL
Tracking Your Order
All orders are shipped via Australia Post eParcel which is a fully trackable service that is signature only for peace of mind and will not be left at your premises without a signature unless you request otherwise at checkout. You will receive a confirmation email displaying your tracking information once the order is shipped. If you are wanting to follow up on the progress of your order or enquire about delays or a missing parcel, please contact Australia Post directly quoting your tracking number.
**Please note that during our sale/promotional events public holidays, delivery may be longer than the specified delivery times above.
LOST, DAMAGED OR STOLEN GOODS
Once your order leaves Saint Baby Head Quarters we are not responsible for any damage, theft or loss caused by Australia Post or at your premises. Please retain your original packaging and tracking number in the event you need to lodge a claim with Australia Post directly. You are welcome to alert us that this has occured so we are aware of the situation. We are not responsible for re-shipment charges incurred for returned product due to an incorrect address entered during purchase.
On the rare occasion a product arrives with a fault please retain your proof of purchase and contact us directly at email@example.com and someone will be in touch to discuss the situation and an exchange or replacement will be arranged. Upon assessment of the item and circumstances a replacement, exchange or refund will be issued at our discretion. You may be required to ship the products to Saint Baby for assessment. Shipping will only be refunded if we are responsible for sending incorrect items or a manufacturing fault has occurred.
All items come with a 30 day warranty and cannot be returned after this time - In this time any manufacturing defects would be clearly evident. Items snagged during use or cared for improperly by not following care instructions are not covered by our warranty.
RETURNS OR EXCHANGE
All sales are final and we do not accept returns or exchanges so please select your items carefully
Please feel free to contact us with questions you may have at firstname.lastname@example.org
- Cotton Muslin is gentle on delicate skin and very easy to care for.
- Wash at 40 degrees C/ 104 F with like colours do not soak or bleach
- Our premium Cotton Muslin only becomes softer each wash and 'puckering' is a normal occurrence for Muslin when dried in a dryer.
- Do not iron over ink prints
- Saint Baby used additive-free non toxic inks so it is normal for the inks to fade after repeated washes.
- Due to the nature of the hand-drawn art and printing process some items may slightly differ in appearance only adding to the unique personality of each piece.
Saint Baby products should be used with a common-sense approach. Like with any baby products, care must be excercised at all times and used with adult supervision. Saint Baby and/or any of its affiliates (suppliers, retailers, etc) will not be held liable for any injuries or damages sustained by the use or misuse of their products.